Refund policy
Last updated: January 2026
At Dustora, customer satisfaction is our highest priority. If you are not completely satisfied with your purchase, we are happy to help.
30-Day Return Policy
We offer a 30-day return policy from the date your order is delivered.
To qualify for a return:
- Items must be unused or only minimally used.
- Products should be returned in their original packaging whenever possible.
- Items must not be intentionally damaged or altered.
- Proof of purchase is required.
Non-Returnable Items
The following items cannot be returned:
- Gift cards
- Clearance or final sale items
- Products damaged through misuse
- Items returned after 30 days
Return Process
To initiate a return:
- Contact us at support@dustora.space.
- Include your order number and reason for the return.
- Our support team will provide return instructions.
- Securely package the product and ship it to the provided return address.
Please do not send returns without first contacting us.
Refunds
Once your returned item has been received and inspected, we will notify you regarding the approval of your refund.
Approved refunds will be processed to your original payment method within 5–10 business days.
Depending on your bank or payment provider, additional processing time may apply.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery with photos of the product and packaging.
We will gladly provide a replacement or full refund at no additional cost.
Order Cancellation
Orders may be canceled before shipment for a full refund.
Once an order has been shipped, it must follow our return procedure.
Return Shipping
If the return is due to our mistake (wrong, defective, or damaged item), we will cover the return shipping costs.
For other returns, customers may be responsible for return shipping unless otherwise required by applicable consumer protection laws.